Shipping within Australia is free and included in the price of your record.

We ship all over the world. Shipping costs apply additionally to International orders, and will be added at checkout. It is calculated automatically by our shipping partners. Please note local customs and taxes will apply on your order.

All of our products are pre-order, which means they are available for purchase once an artist announces their new music. There is usually a 6-8 week gap between artists announcing a new project and the music being released, digitally and physically. We endeavour to have your pre-order record on your doorstep the same day the new album is available online for streaming. 'Release day' is the day the music drops, or the record is sent to you. 'Announce Day' is when we announce the product available to purchase. Many of our titles sell out in pre-order phase, so don't delay if you're keen to have the record.

We're so sorry to hear that! First, please check your tracking link (included in your shipping confirmation email). If it's stalled or overdue, contact us at support@impressedrecordings.com and we’ll follow it up with our shipping partner for you.

Tracking can take a few business days to show movement, especially for international orders. If there's no update after 5 business days, reach out and we’ll investigate.

No worries, we're here to help. If a parcel is returned to us, we’ll contact you to confirm your preferred address and re-ship it. Alternatively, you can request store credit or a full refund.

If your order contains both in-stock and pre-order items, we can split it (by 3 for domestic or 2 for international) so that in-stock items reach you sooner. To request this, simply reach out and we’ll do our best to accommodate.

This is extremely rare, but human error can happen. Please email us immediately with your order number. If your preferred variant is still available, we’ll arrange a replacement. If not, we can offer a partial refund (if the variant price differed), or arrange a return for full store credit or refund.

While we can’t promise specific edition numbers due to how our fulfilment works, you're welcome to email us with your request and we’ll do our best to accommodate your request.

We can cancel or remove items from your order if it hasn’t shipped yet. Unfortunately, we can’t add items to orders once they’ve been placed. If you'd like to add more, we can either: (1) help you place a second order and refund one shipping fee, or (2) cancel your current order so you can place a new one with all your records at once.

Due to the specific nature of our business model of limited edition or time sensitive custom ordered records, on the odd occasion we are unable to offer a refund for 'change of mind', in line with the ACCC Retail Laws of Australia. However, as a token of goodwill, we endeavour to offer you equal store credit whereever possible.

We're so sorry! Our wonderful fulfilment team works hard to ensure the vast majority of our orders are fulfilled as ordered. Of course, we're only human, and on the odd occasion, human error occurs. If this has happened to you, please reach out to our support team. We would be glad to arrange a swap to your preferred variant or an alternate remedy. please Contact us at support@impressedrecordings.com.

Of course. Just let us know your preferred shipping address, or request store credit or a refund instead - whichever works best for you.

Yes. Please complete our Damage Report Form and we’ll review it promptly. We always print additional jackets on our print runs, just in case jacket or sleeve damage happens. If we have spares, we’ll send them your way as soon as possible. Otherwise, we'll work on an alternate remedy for your damaged jacket or inner sleeve.

We're sorry. This is worse case scenario for us too - we want to get you your record in perfect condition. We're here to work with you -please fill out the Damage Report Form. If the record is damaged such that it does not place, or smooth play is interrupted by defects such as scratched, we'll arrange a replacement while stock lasts. Many of our runs do sell out - so we will do everything in our power to track you down a copy if the run is sold out - we usually reserve 5-8% of a run just in case there are any issues and we need to replace a record. If sold out, we'll arrange store credit and/or a refund.

Your store credit is tied to your email. Just check out using the same email address and the credit will automatically apply. If you have any issues, please feel free to reach out.

Refunds usually appear within 5–10 business days. If you don’t see it after that, contact us and we’ll follow it up.