SHIPPING WITHIN AUSTRALIA IS CALCULATED VIA OUR POSTAL CARRIERS AT THE CHECKOUT, BASED ON YOUR ADDRESS. WE OFFER FREE SHIPPING ON ORDERS OVER $200.

SHIPPING WITHIN AUSTRALIA IS CALCULATED VIA OUR POSTAL CARRIERS AT THE CHECKOUT, BASED ON YOUR ADDRESS. WE OFFER FREE SHIPPING ON ORDERS OVER $500. PLEASE NOTE, ORDERS MAY BE SUBJECT TO INDIVIDUAL COUNTRY TAXES, WHICH IMPRESSED RECORDINGS IS NOT LIABLE FOR PAYING.

All of our products are pre-order, which means they are available for purchase once an artist announces their new music. There is usually a 6-8 week gap between artists announcing a new project and the music being released, digitally and physically. We endeavour to have your pre-order record on your doorstep the same day the new album is available online for streaming. 'Release day' is the day the music drops, or the record is sent to you. 'Announce Day' is when we announce the product available to purchase. Many of our titles sell out in pre-order phase, so don't delay if you're keen to have the record.

We're so sorry to hear that! First, please check your tracking link (included in your shipping confirmation email). If it's stalled or overdue, contact us at support@impressedrecordings.com and we’ll follow it up with our shipping partner for you.

Tracking can take a few business days to show movement, especially for international orders. If there's no update after 5 business days, reach out and we’ll investigate.

No worries, we're here to help. If a parcel is returned to us, we’ll contact you to confirm your preferred address and re-ship it. Alternatively, you can request store credit or a full refund.

If your order contains both in-stock and pre-order items, we can split it (by 3 for domestic or 2 for international) so that in-stock items reach you sooner. To request this, simply reach out and we’ll do our best to accommodate.

WE RESERVE THE RIGHT TO CANCEL ORDERS AT OUR DISCRETION. WE BELIEVE IN COLLECTABLE RECORDS BEING AVAILABLE FOR EVERYONE, WE RESERVE THE RIGHT TO CANCEL ORDERS FOR MORE THAN 1 RECORD OF ANY ARTIST.

Impressed Recordings makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a store credit or refund for the out of stock item.

This is extremely rare, but human error can happen. Please email us immediately with your order number. If your preferred variant is still available, we’ll arrange a replacement. If not, we can offer a partial refund (if the variant price differed), or arrange a return for full store credit or refund.

While we can’t promise specific edition numbers due to how our fulfilment works, you're welcome to email us with your request and we’ll do our best to accommodate your request. We send out hundreds of orders each week of dozens of records, but we'll do our best.

We can cancel or remove items from your order if it hasn’t shipped yet. Unfortunately, we can’t add items to orders once they’ve been placed. If you'd like to add more, we can either: (1) help you place a second order and refund one shipping fee, or (2) cancel your current order so you can place a new one with all your records at once.

Due to the specific nature of our business model of limited edition or time sensitive custom ordered records, on the odd occasion we are unable to offer a refund for 'change of mind', in line with the ACCC Retail Laws of Australia. However, as a token of goodwill, we endeavour to offer you equal store credit whereever possible.

We're so sorry! Our wonderful fulfilment team works hard to ensure the vast majority of our orders are fulfilled as ordered. Of course, we're only human, and on the odd occasion, human error occurs. If this has happened to you, please reach out to our support team. We would be glad to arrange a swap to your preferred variant or an alternate remedy. please Contact us at support@impressedrecordings.com.

Of course. Just let us know your preferred shipping address, or request store credit or a refund instead - whichever works best for you.

WE DON'T OFFER RETURNS FOR CHANGE OF MIND ON TSHIRT PURCHASES. SIZING CHARTS ARE AVAILABLE ON EACH PRODUCT PAGE. HOWEVER, WE GET IT, PLEASE REACH OUT TO US, WE CAN OFFER A SWAP IN SIZE. WE OCCASIONALLY CAN OFFER YOU TO PAY FOR SHIPPING TO RETURN THE ITEM TO US FOR A REFUND UPON RETURN. REACH OUT TO SUPPORT@IMPRESSEDRECORDINGS.COM.

WE'RE NOT REQUIRED BY AUSTRALIAN CONSUMER LAW TO REMEDY MINOR COSMETIC ISSUES WITH OUR PRODUCT PACKAGING, HOWEVER, WE'RE RECORD COLLECTORS TOO AND WE GET IT, SO WE DO OUR BEST WHERE EVER POSSIBLE.

YOU CAN READ OUR FULL REFUNDS POLICY HERE.

We often print additional jackets and sleeves on our print runs, just in case jacket or sleeve damage happens. If we have spares, we’ll send them your way as soon as possible.

ITEMS PURCHASED BY A CONSUMER ON SALE ARE CONSIDERED 'SOLD AS IS' ON FINAL SALE AND NOT REQUIRED TO BE REPLACED OR REFUNDED FOR COSMETIC ISSUES ON PACKAGING IN ACCORDANCE WITH AUSTRALIAN CONSUMER LAW. FOR MAJOR FAILURES, WE COMPLY WITH OUR REQUIREMENTS UNDER AUSTRALIAN CONSUMER LAW. in the case of a major sonic failure of a product on sale we require the item to be returned via a free shipping label before we can process FULL refunds or store credits.

We're sorry. This is worse case scenario for us too - we want to get you your record in perfect condition. We're here to work with you. If the record is damaged such that it does not plaY, or smooth play is interrupted by defects such as scratched, we'll arrange a replacement while stock lasts. Many of our runs do sell out - so we will do everything in our power to track you down a copy if the run is sold out - we usually reserve 5-8% of a run just in case there are any issues and we need to replace a record. If sold out, we'll arrange store credit and/or a refund.

IN ACCORDANCE WITH AUSTRALIAN CONSUMER LAW, WE REQUIRE ALL MAJOR OR MINOR FAULTY GOODS TO BE RETURNED TO US VIA A PRE PAID SHIPPING LABEL BEFORE WE CAN PROCESS FULL REFUNDS OR STORE CREDITS.

Your store credit is tied to your email. Just check out using the same email address and the credit will automatically apply. If you have any issues, please feel free to reach out.

Refunds usually appear within 5–10 business days. If you don’t see it after that, contact us and we’ll follow it up.

PROMOTIONAL POLICY 

10% OFF YOUR FIRST PURCHASE 

• To redeem this offer, you must subscribe to the IMPRESSED RECORDINGS newsletter. The promotional code will be emailed to you upon subscription and must be entered at checkout when placing your first order at impressedrecordings.com.
• The discount applies exclusively to first-time orders with no minimum spend required.
• This code is valid for 14 days from the date of issue.
• The offer is valid on full-priced items only and excludes gift cards.
• The promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
• The offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
• The discount cannot be applied after the order has been placed and confirmed.
• If you choose to refund or return your order, the offer will not be valid on any subsequent purchase.
• Impressed Recordings reserves the right, at its sole discretion, to revoke, suspend, cancel, or amend the offer and these terms and conditions at any time and without notice.

By using the welcome code, you agree to these Terms and Conditions. For any further queries, please contact our customer care team.