We’re committed to ensuring that your IMPRESSED RECORDINGS shipping experience is as seamless and special as the products we create. 

Here you'll find everything you need to know about our domestic and international shipping options, estimated delivery timeframes, and important updates for our community. We work with trusted delivery partners, warehouses and manufacturers around the world to ensure your order reaches you safely and efficiently, wherever you are in the world.

The majority of our orders are dispatched from our warehouse in NSW, Australia, and are processed Monday to Friday, excluding public holidays. US orders are generally fulfilled by our trusted partners in the US and may have different tracking capabilities than standard Impressed orders.

Please note the overwhelming majority of our products are sold in a PRE-ORDER phase, generally between 6-8 weeks. Orders will be fulfilled on release day, which is always specified on the product page.

Please allow 1–3 business days after release day for your order to be carefully prepared and processed. Once dispatched, your parcel will be sent with your choice of standard or express shipping carrier. 

During promotional or sale periods, please allow additional time for both dispatch and delivery due to increased order volumes. If you have any questions, our Customer Care team would love to assist you. You can reach them through our Contact Us page. 

IMPRESSED RECORDINGS IS PROUD TO OFFER FREE AUSTRALIA-WIDE SHIPPING ON ALL ORDERS OVER $200. WE'RE ALSO PROUD TO OFFER FREE WORLD-WIDE SHIPPING ON ALL ORDERS OVER $500.

IMPRESSED RECORDINGS IS A REGISTERED BUSINESS IN NEW SOUTH WALES, AUSTRALIA AND IS THEREFORE OPERATING UNDER THE AUSTRALIAN CONSUMER RIGHTS LAWS (Trade Practices Act 1974)
FOR ALL SALES, INCLUSIVE OF INTERNATIONAL SALES.

CUSTOMERS ARE ENTITLED TO A REFUND, REPLACEMENT, REPAIR OR COMPENSATION WHERE GOODS ARE FAULTY OR NOT AS DESCRIBED.

WHAT DO I DO IF MY ITEM HAS ARRIVED DAMAGED?

We apologise if an item you have received is not in perfect condition. If you received an item FROM IMPRESSED which you believe to be faulty or damaged, please contact us immediately at support@impressedrecordings.com with 2 - 3 clear images AND A VIDEO OF THE RECORD PLAYING, your order number and a detailed description and we will be in touch with next steps. 
We have a 4-week faulty claims period (please note: this excludes general wear and tear), in which case we can offer replacement or refund options.

In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a 'major failure' and compensation for any other reasonably foreseeable 'MINOR DAMAGE' loss or damage. You are also entitled to have the goods repaired, replaced or credited if the goods fail to be of acceptable quality and the failure does not amount to a 'major failure'.

A 'MAJOR FAILURE' IS CONSIDERED THE RECORD NOT PLAYING THE INTENDED AUDIO FILES ORIGINALLY APPROVED FOR THE RECORDING. A 'MINOR FAILURE' IS CONSIDERED AS AESTHETIC ISSUE WITH THE PACKAGING OF THE PRODUCT.

WE REQUIRE ALL DAMAGE CLAIMS (MAJOR AND MINOR) TO BE RETURNED TO US VIA A FREE RETURN LABEL WHICH WE WILL PROVIDE TO YOU BEFORE WE CAN PROCESS ANY REPLACEMENTS, REFUNDS OR CREDITS. ONCE THE DAMAGED goods are returned, WE WILL ISSUE A REPLACEMENT, REFUND OR CREDIT AS REQUIRED BY LAW.

Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.

Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product. Please contact us for further information.

You may have rights under the Australian Consumer Law (see above), and nothing in this Limitations clause attempts to modify or exclude those rights.